Refund policy

Off Woven returns and refunds

Contact Off Woven to request a return and receive the instructions for your order before sending an item back.

14-day return requests

Request a return within 14 days of delivery by emailing offwoven@gmail.com with your order number and the item you wish to return. For a change of mind or size, items must be unworn, unwashed and have their original tags attached.

Return postage

Customers pay return postage for change-of-mind and size returns. No restocking fee applies except to the SpectraUSA Basics items described below. Off Woven covers approved return postage for confirmed faulty or incorrect items; contact us with details of the issue so we can help.

Basics by SpectraUSA: restocking fee

For change-of-mind or size returns of Basics items identified as SpectraUSA on the product page, the customer pays the actual restocking charge applied by the supplier under its 15% restocking-fee policy, as well as return postage. Off Woven does not add a markup to that fee. We will state the exact deduction in your written return authorization before you send the item back. No restocking fee applies to confirmed faulty or incorrect items.

This exception applies only to orders placed on or after October 9, 2026 that disclose it at purchase. Other products and earlier orders retain their purchase-time return terms. Items that have been washed, printed, decorated or otherwise altered are not eligible for change-of-mind returns. Contact us before making any alterations if an item arrives faulty or incorrect.

Contact us before mailing

Authorized returns are arranged directly with the product supplier. Contact Off Woven first; we will provide the supplier-approved destination and any required return authorization for your order. Wait for the written authorization, destination and mailing deadline for your specific return. Do not send merchandise to our business correspondence mailbox or any residential address. Off Woven remains your customer-support contact.

Refund updates

Contact Off Woven for the status of your return and refund. We remain responsible for customer support throughout the process. The terms provided at purchase apply to your order. Nothing here limits rights available under applicable law.