Off Woven Customer Care

Here to help.

Questions about a piece or choosing your size? Email offwoven@gmail.com.

Choosing a size

Use the measurement chart on each product page. Size labels vary between styles, so compare like-for-like measurements with a similar garment you already own. Include the product name and size when asking for help.

Materials and garment care

Check the individual product description for available material details and follow the care label on the garment. If a detail is missing, ask us before ordering rather than relying on a styling image.

Order support

Include your order number and the email used at checkout. Never email payment-card details, passwords or identity documents.

Delivery and returns

Our return-request window is 14 days from delivery for unworn, unwashed items with their original tags. Customers pay return postage for a change of mind or size; there is no restocking fee. Off Woven covers approved return postage for confirmed faulty or incorrect items. Contact Off Woven before sending anything back. Authorized returns will go directly to the supplier using the supplier-approved destination and any required return authorization. Do not send merchandise to our correspondence mailbox or a residential address. Wait for the approved instructions for your order before mailing a return.

Available supplier shipping services, charges and delivery estimates are shown at checkout for your delivery address and cart. You pay the charge shown for the service you select; an eligible cart may have a supplier-provided free option. Delivery estimates are not guaranteed arrival dates.

Read our Delivery & Returns page for details. The terms provided at purchase apply to your order.