Off Woven Delivery & Returns

Delivery, made clear.

Questions about an order? Contact offwoven@gmail.com.

Shipping

Orders ship directly from our fulfillment partners. Available shipping services, charges and delivery estimates are shown at checkout for your delivery address and cart. You pay the shipping charge shown for the service you select; a supplier may offer a free option for an eligible cart. Delivery estimates are not guaranteed arrival dates.

Separate parcels

If your cart includes items from different suppliers, they may arrive in separate parcels with separate tracking numbers. Each supplier may charge shipping; the checkout total includes the applicable charges before you pay.

Tracking your order

Check your shipping confirmation for tracking details. A carrier transit estimate is not a guaranteed arrival date. If you need an item by a specific date or need help with a delayed parcel, email us before ordering or contact us with your order number.

14-day returns

Request a return within 14 days of the item being delivered by emailing offwoven@gmail.com. Items returned for sizing or a change of mind must be unworn, unwashed and have their original tags attached. Customers pay return postage for these returns; wait for the approved instructions before purchasing postage. No restocking fee applies except to the SpectraUSA Basics items described below.

If an item is faulty or incorrect, contact us with your order number and details of the issue. Off Woven will cover return shipping for confirmed faulty or incorrect items. This does not limit any rights you may have under applicable law.

Basics by SpectraUSA: restocking fee

For change-of-mind or size returns of Basics items identified as SpectraUSA on the product page, the customer pays the actual restocking charge applied by the supplier under its 15% restocking-fee policy, as well as return postage. Off Woven does not add a markup to that fee. We will state the exact deduction in your written return authorization before you send the item back. No restocking fee applies to confirmed faulty or incorrect items.

This exception applies only to orders placed on or after October 9, 2026 that disclose it at purchase. Other products and earlier orders retain their purchase-time return terms. Items that have been washed, printed, decorated or otherwise altered are not eligible for change-of-mind returns. Contact us before making any alterations if an item arrives faulty or incorrect.

Before sending a return

Contact Off Woven first at offwoven@gmail.com with your order number and the item you want to return. We arrange authorized returns directly to the supplier. Wait for the supplier-approved destination and any required return authorization for your order before mailing the item. Do not send merchandise to our correspondence mailbox or a residential address. Off Woven remains your customer-support contact.

After you send a return

Keep your postage receipt and share the return tracking number with Off Woven. Tracking helps confirm delivery to the return destination; the supplier checks the item's condition after receipt. Contact us with your order number and tracking details if you need a return-status update.

The terms provided at purchase apply to your order.