Off Woven Delivery & Returns

Delivery, made clear.

Questions about an order? Contact offwoven@gmail.com.

Shipping

Orders ship directly from our fulfillment partner. Available shipping services, charges and delivery estimates are shown at checkout for your delivery address and cart. You pay the shipping charge shown for the service you select; a supplier may offer a free option for an eligible cart. Delivery estimates are not guaranteed arrival dates.

14-day returns

Request a return within 14 days of the item being delivered by emailing offwoven@gmail.com. Items returned for sizing or a change of mind must be unworn, unwashed and have their original tags attached. Customers pay return postage for these returns; wait for the approved instructions before purchasing postage. No restocking fee applies.

If an item is faulty or incorrect, contact us with your order number and details of the issue. Off Woven will cover return shipping for confirmed faulty or incorrect items. This does not limit any rights you may have under applicable law.

Before sending a return

Contact Off Woven first at offwoven@gmail.com with your order number and the item you want to return. We arrange authorized returns directly to the supplier. Wait for the supplier-approved destination and any required return authorization for your order before mailing the item. Do not send merchandise to our correspondence mailbox or a residential address. Off Woven remains your customer-support contact.

The terms provided at purchase apply to your order.